Product Returns
Please complete the form below to request an RMA number.
Returns Policy
Returns Policy
Rules and procedures for returns and exchanges
Last updated:
1. Your Right to Return
📋 Basic Rights
You have the right to return goods without giving reasons within 14 days of receipt.
⚠️ IMPORTANT FOR COSMETICS: Opened or used cosmetic products CANNOT be returned!
2. Return Conditions
UNOPENED
Protective film must be intact
Packaging
Original, undamaged
Labels
All intact
Documents
All included
❌ CANNOT BE RETURNED:
🚫 Opened cosmetic products (any type)
🚫 Used cosmetics (even minimally)
🚫 Damaged packaging
3. Return Procedure
1
Contact Us
Email to shop@nanoestetic.eu
2
Get RMA Number
Within 1 business day
3
Pack Goods
Securely with RMA number
4
Ship Back
To: NanoEstetic, Vinohradská 2396/184, 130 00 Praha 3
5
Refund
Within 14 days (for unopened goods only)
4. Fees and Costs
⚠️ OPENED COSMETICS = NO REFUND!
Return Shipping: On your account
ONLY for unopened goods: Full refund
For minor damage: 10-15% deduction
5. Contact
📧 Email: shop@nanoestetic.eu
📞 Phone: +420 722 664 025
📍 Address: Vinohradská 2396/184, 130 00 Praha 3